Return Policy


EXCHANGES ONLY. SORRY, NO CASH REFUNDS!

Exchanges are available for 14 days from date of receipt of purchase. If 14 days have gone by since items were received, unfortunately we can’t offer you an exchange.

Sales on items marked Clearance are FINAL and not eligible for exchange.

Gift cards are not eligible for exchange

To be eligible for exchange, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Items may be exchanged within 14 days with proof of purchase. To initiate exchange contact us at reallyroxiejewelry@gmail.com and send your item to: 238 Hidden Loop Drive Somerset Kentucky US 42503.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 238 Hidden Loop Drive Somerset Kentucky US 42503

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.